To make an order with us simply find the product or products you are looking for on our website and add them to your shopping cart. The total value of your order will then be displayed to you on the shopping cart page. 

 

All prices listed on our website include VAT at the current rate of 17.5%, so the displayed price is the full price you will pay. 

You can make an order directly on the website or over the telephone. We accept all major credit and debit cards via our secure payment gateway. At no point do we store these details. 

On receipt of your website order we will send you a confirmation email. If you do not receive a confirmation email from us within 48hrs please contact us either via email at 

 

info@willowsgb.co.uk 

 

or telephone 01329 281889. When you place a telephone order, we will send you a confirmation email if requested. You shall receive an invoice by post at the earliest possible date. 

 

All orders are treated according to the availability of the goods and stock will be allocated upon payment. Once the availability of your purchase is confirmed you will receive an approximate delivery date. 

 

 

We aim to deliver all orders within 28 days of receiving your order. We deliver all orders as soon as possible, so your order may arrive considerably sooner than this. If for any reason there is a problem delivering any part of our order within 28 days we will contact you as soon as possible with the best information we have on expected delivery dates. 

 

Larger items will generally be delivered our carriers within a 28 day period. 

 

Smaller items will generally be sent as parcels and will be delivered by a parcel courier usually within 21 days of ordering. 

 

Orders are delivered by a well known and respected third-party courier, in which case we will notify you beforehand of the expected delivery date but will be unable to specify the arrival time.. 

 

If you require delivery by or on a specific date, please contact us either via email at info@willowsgb.co.uk or telephone 01329 281889 to see if it is possible for us to accommodate your requirements. 

 

All delivery dates and times quoted are approximate. Whilst every effort will be made to accommodate your requirements no guarantee of time can be given. In some cases, the delivery times we quote are subject to us or our suppliers having the item(s) in stock. On popular lines we occasionally run out. When this happens, we will let you know as soon as possible to avoid any inconvenience 

 

 

Delivery time will be approximately 3 - 21 days for items in stock. 

Delivery Time For Items That ARE NOT In Stock: 

Delivery time will be approximately 4 - 16 weeks for items that are not in stock. 

We shall inform you when you make your purchase of stock availability 

You should allow 7 days from order date for delivery before sending a query. 

 

 

Our delivery charges are calculated per item up to a maximum of just £50. You can see the delivery charges displayed on the right hand side of the shopping cart page when you progress to the checkout. 

The standard delivery charges apply to deliveries within the mainland UK excluding the Highlands and Islands of Scotland, Cornwall and Devon. If you wish to place an order for delivery to the Highlands and Islands of Scotland, Cornwall, Devon or overseas (including Northern Ireland and the Channel Islands) please contact us either via email at info@willowsgb.co.uk  

or telephone 01329 281889 to confirm the delivery charge for the order – this may well be higher than the standard charges due to the cost of delivering to these locations. 

 

In the case where the customer insists on part delivery for whatever reason any additional costs incurred by us will be charged to the customer. 

 

Where a delivery date has been agreed with our carriers but the customer is not present or unwilling to take delivery we reserve the right to charge the customer again for the total value of the delivery of the goods unless otherwise specified. 

 

We will not accept claims for inconvenience, compensation or cancellation, etc caused by unexpected or unavoidable delays in delivery. 

 

 

When you place an order you must inform us of any access restrictions or circumstances which may prevent successful delivery being completed. 

 

Where goods are delivered by a third-party courier, the delivery will take place under the terms and conditions of that courier, which will usually mean a doorstep delivery service only. 

 

Deliveries requiring special requirements can sometimes be made but will be at an additional cost to the customer. 

 

It is the responsibility of the customer to ensure that an authorised adult is at the delivery address to take delivery of the goods and sign for their receipt. Where such a person is unavailable, we reserve the right to delay delivery of the goods until such a person is in attendance. Where delivery is made by a third-party courier, another delivery attempt will usually be made on the next working day. 

 

Where delivery is by our in-house courier, another delivery attempt will be made on the earliest date possible given the courier’s working schedule. 

 

 

It is your responsibility to ensure that any goods you order will fit into your home and its proposed final location and through the access areas at the delivery address: we recommend that you measure all access areas and the room where the items will be placed, bearing in mind that the packaging of the goods will mean that the dimensions of the boxed goods are larger than the measurements on the website. The furniture is handmade and all measurements are approximate. We are unable to refund orders which cannot be delivered due to access restrictions, or items that do not fit the room. 

 

Where a delivery date has been agreed with our carriers but the customer is not present or unwilling to take delivery we reserve the right to charge the customer again for the total value of the delivery of the goods unless otherwise specified. 

 

We will not accept claims for inconvenience, compensation or cancellation, etc caused by unexpected or unavoidable delays in delivery. 

 

 

 

In order to give our customers the highest level of service and protection The Furniture Workshop uses PayPal to collect all payments via our online shop. PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security. This is why our customers feel comfotable paying online.. 

 

 

 

All goods are quality checked by The Furniture Workshop before despatch and wherever possible you will be given the opportunity to check the condition of the goods on receipt. An authorised adult must be available at the address to check your goods, sign and acknowledge receipt in a safe and satisfactory condition. 

 

It is the responsibility of the customer to make a note on the delivery paperwork of any damage or defect of the goods, neither the carrier nor The Furniture Workshop will be held responsible for any damage not noted on the delivery paperwork. 

 

Where the customer has marked on the delivery paperwork “unchecked” but every opportunity has been given to check the goods please be aware that The Funriture Workshop cannot be held responsible for any damages found after the receipt of the order. 

 

 

 

Cancellation will not be accepted if goods have been reserved, stored or dispatched by us or by our suppliers. 

 

To cancel an order, please contact us in writing by letter or email within 7 days of placing your order. All emails will be acknowledged within 48 hrs of receipt. For letters this will take slightly longer. We are unable to accept cancellations for orders which cannot be delivered due to access restrictions, or items that do not fit the room or that are made to order. 

 

 

 

In the unlikely event that you should want to return any goods to us we are pleased to offer all customers the right to return orders to us within 7 days. Please note the 7 day perios starts from the day you receive the goods. Please do not return any goods to The Furniture Workshop until and unless agreed by The Furniture Workshop, this is to reduce the risk of you incurring additional costs unnecessarily. 

 

If you are returning goods because of damage in transit, please supply evidence of the daamge by forwarding photographs of the damage to us with your request to return the goods. We also ask that you retain the original packaging in the condition in which it was delivered to assist your damage claim. We will the organise collection of the goods and replacements where required. When the goods have been returned and checked by us and have found to be in original condition a replacement or refund will be made within 28 days. 

 

Should a refund be made, The Furniture Workshop will deduct any carridge costs incurred from the customer. 

 

When returning goods please make sure that they are packed securely and safely using the original packaging wherever possible and labelled correctly so thaey are not lost or damaged in transit. The goods remain the customers responsibility until we receive them. 

 

 

If you need to reach us, please email us at info@willowsgb.co.uk,  

alternatively, you can call us on 01329 281889 or write to us at: